London bus driver complaints

For northern ireland contact the consumer council for northern ireland. This means that some enquiries are dealt with by transport for london, some by arriva london, depending on what they are about. To establish how tfl and the bus operators are handling passenger complaints and identify good practice in. Customer services, tfl london buses, 4th floor, zone b5, 14 pier walk, london, se10 0es. Our useful links section can connect you to a number of bus companies throughout the uk, but if youre still not sure who to contact, get in touch with us. The grieving mother of a london bus driver who died of coronavirus after warning that his vehicle was unsafe has revealed that her sons heartbreaking final words were im not going to make it, mum. The current option for reporting complaints about buses is aimed at passengers. Change the channel select site singletrack snow singletrack tech gritcx singletrack charged. London bus drivers mourning the loss of five colleagues are scared to death of catching coronavirus and still do not have full hygiene measures in place, their union has warned.

On 16 june 2005 it was reported that londons buses fail deaf people. To complain about the bus driver 81 posts add message report. Once again go aheadlondon is pleased to provide special bus services from central london and wimbledon station to and from the wimbledon tennis championships 2020. Help needed making a complaint about a london bus driver. For example, for buses, record the route number, the destination of.

A freedom of information request reveals an increase in the number of people complaining about londons bus drivers. Complaints about bus driver behaviour mayors question time. The 48yearold was described as a quiet but well liked individual at his depot. Turdis bus driver toilet removed after complaints bbc news. Reporting unsafe bus driving in london mayors question time. Colleagues of bus drivers who died of coronavirus call for. This is not a thread about who has priority over the wheelchair space at the front of the bus this afternoon i was on the bus with my dc. Please check with your phone provider if you are unsure about how much a call will cost. Londons buses through driver quality monitoring, mystery traveller surveys etc. Ada complaints you can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering. That i had a specific bad experience with a bus driver. Stagecoach london is unique in that all the services we operate are run under contract to transport for london tfl. Change the channel select site singletrack snow singletrack tech gritcx classifieds singletrack.

Its important to try to get the company to deal with your complaint first. It said the figure must been seen in the context of the capitals 2. Hundreds of complaints about bus drivers, but stress. My bus driver father would still be alive if he had ppe. At transport for london we are committed to providing a highquality service to everyone we come into contact with. Please contact them at uk if youre not happy with the response from tfl northern ireland. London service 33 to 49 seater coach hire in whole of greater london we offer airport transfers including gatwick and heathrow airport. Family of london bus driver who died from coronavirus say. The level of complaints about bus drivers also fell.

If they have failed to resolve your problem, you may decide to take. For complaints about journeys in london contact london travelwatch. They are among 26 transport workers, including four tube and rail staff, to have. The family of a london bus driver who died with covid19 said today a lack of protective equipment for public transport workers and delays to improving safety had. Like all bus operators in london, arriva london provides services on behalf of transport for london. Please follow this link to transport for london for more information about reporting a complant or to provide feedback. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. Learn how to become a london bus driver with our comprehensive guide that covers each stage of the selection process from how and where to apply, how to pass the application form, how to pass the assessments and how to answer the interview questions. Thats followed by the bugbear of drivers failing to stop. Youngest was in the pushchair in the space at the front of the bus. As such, if you have a comment or suggestion about any london bus service, bus stop or shelter, please contact. Complaints against londons bus drivers on the rise bbc news. Must have at least one years experience and no more than 3 penalty points.

London travelwatch is the official watchdog organisation representing the interests of public transport users in and around the capital. London bus drivers family blames lack of ppe for his. If you see an issue with roadworks, or broken bus stops and shelters. The number and type of complaints about london buses and their drivers for each year over the. For privacy and staff confidentiality reasons we cant always give detailed feedback on. For example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. View all day tours london jobs north west london jobs. Bus users can only deal with your complaint if you have already spoken to the relevant bus company. The rail ombudsman may refer you to transport focus for some complaints. Please publish a table showing for each bus route the number complaints about bus driver behaviour that have been received by tfl during the years. Complaints and feedback in london please contact tfl. Complaining about public transport services disability. London minibus hire is the leading minibus hire service in london providing cheap minibus service with driver and mini coach hire london services.

However, like everything in life, there are drivers who are exceptions to the rule. If you have already complained to the operator not including all transport for london services, eurostar or heathrow express please contact the rail ombudsman telephone. For privacy and staff confidentiality reasons we cant always give detailed feedback on the. Since your question london buses has introduced a new, localrate telephone number for passengers to call and complain or give feedback this is 0845 300 7000. Bus driver actions make up the bulk of complaints received about canterburys bus service each month.

We take feedback about our staff very seriously, so please provide as much detail as. Go straight to the correct contact point within an organisation. We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. Passengers most commonly complain about drivers being rude or failing to stop ive been given details of a freedom of information foi request by the bbcs foi unit about the types and number of. The system tracks all of londons 8000 buses to provide passengers with audio visual announcements, improved information on bus arrivals, and to trigger priority at traffic junctions. The family of a london bus driver who died with covid19 said today a lack of protective equipment for public transport workers and delays to improving safety had cost lives. Complaints handling procedure transport for london. Bus driver current employee melbourne eastern suburbs vic 8 july 2019 i have been working with transdev from 20 and have no regrets lots of helpful and friendly staff and the group of drivers at my depot are the best love my driving and would encourage any one who would like to be a bus driver. What happens when you complain to tfl about london bus drivers. London travelwatch will examine all transport complaints brought to us by people who are unhappy with responses they have had from london train operating companies, london buses, tfl or other providers. If you feel that the driver of your childs bus has put. Most school bus drivers operate dramafree and safe buses. On average transport for london receives between 4,000 and 5,000 complaints a year. I am here with a number of complaints against certain issues and wanted them to be in notice of yours as well.

Mervyn mally kennedy is one of 29 transport staff including 23 bus drivers and workers to have died with the virus amid claims. View our complaints procedure for tfl routes operated by metrobus croydon and orpington depots. So if you have a complaint about a journey outside of london or northern ireland, complete the form below. Driving a bus is not an easy job, but the number of complaints will be a cause for. We help with complaints on most aspects of a bus or coach journey, from the attitude of the driver, to the condition of the vehicle, accessibility issues or personal injury. Salaries estimates are based on 37 salaries submitted anonymously to glassdoor by bus driver employees in london, uk. London minibus hire minibus hire with driver minibus. Contact us about buses if you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool. Make use of a series of simple templates to help make raising your. Mother of bus driver reveals his heartbreaking final words.

Bus driver jobs in london in may 2020 bus driver job. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter. If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool you can also tell us by calling 0343 222 1234 call charges may apply or select the safety issues and incidents option on the form below. Respected sir, with due respect it is to state that i am driver of school bus no. A bus driver who slammed on the brakes so sharply that a baby was sent flying to the floor in his pram reportedly told the childs terrified. Where to send your complaint if you have a complaint or problem with any aspect of londons transport, you must first contact the operator that provides the service. Complaints about transport in london london travelwatch. The topic help needed making a complaint about a london bus driver is closed to new replies. The heartbroken family of a london bus driver who died from covid19 have blamed his death on a lack of personal protective equipment. Driverdispatcher current employee london, on 15 may 2018 decent job, you need a strong constitution and a must be able deal effectively with the public in all situations. Bus driver former employee london city airport 5 february 2020 i worked at london city airport as shuttle bus driver for arriva, they have the cheek to dock pay for not wearing the right shade of trousers as what happened to myself, docked pay for coming late even after completing 90% of shift pay was still docked but was put as absent on. The bus driver position is also about the easiest job at wdw once you get the hang of it, and it is the easiest job to get too. The top complaint is the attitude of the driver with 22,542 complaints by passengers. Bus drivers also get paid half way decently, as hourly jobs go at wdw, more than other roles, such as being a security guard.

The former bus driver stressed that every bus on londons streets and roads was now deep cleaned overnight before it left the garage, but said he was calling on both tfl and the bus companies to. A shocking 20 bus drivers have now died from coronavirus in the capital including eight in the past three days. Bus driver seemed like a nice guy and didnt give up when our mobile tickets wouldnt scan at first too much reflection on the screen outside, so he had to step inside the bus to scan and when a tourist without a ticket asked if he could get onboard the driver politely explained that he had to buy his ticket online prior to departure. London travelwatch can help with transport complaints in london. London bus drivers scared to death by lack of virus. We appreciate that sometimes we may not meet your expectations, either through the planning or delivery of our activities. There have been more than 1100 complaints about the regions bus service so far this year. London buses driver behaviour complaints and prosecutions a. For all nonsafety critical matters, we aim to respond to you within 10 working days. The ibus is an automatic vehicle location avl system to improve londons buses using technology installed by siemens ag. Complaints about london bus drivers including baby. We will not send you an automatic response to your message. If you are complaining about a driver, it helps if you can give a clear.